Why Is Your Data Safe with krx18?
The krx18 platform is built with security as the top priority for Malaysian users.
256-bit SSL Encryption
All data transmitted between your device and our servers is encrypted with 256-bit SSL/TLS protocols — the highest security standard in the global digital industry.
No Data Selling
Krx18 never sells, rents, or trades users' personal information to third parties for marketing or commercial purposes without the user's explicit consent.
Full User Control
You have full rights to access, correct, and request deletion of your personal data at any time through our support team, available 24/7.
Data Protected
256-bit SSL encryption is applied to all transactions, and your personal data is continuously monitored by our internal security team to ensure data integrity at all times.
1. Information We Collect
When you register and use the krx18 platform, we collect several categories of information to ensure a smooth, secure, and responsible user experience. This information is collected directly from you or automatically as you browse our website. Every piece of information collected has a clear purpose and is not used beyond the scope stated in this policy.
Account Information
Your full name, email address, phone number, date of birth, and identification details provided during account registration. This information is used to verify your identity and keep your account secure. krx18 only requests information necessary for legitimate registration and verification purposes.
Device & Browser Information
Device type, operating system, browser type, IP address, screen resolution, and other technical data are collected automatically. This information helps us optimise the platform's display across various devices, including the Android and iOS smartphones widely used in Malaysia. This technical data is not used to directly identify you personally.
Payment Information (MYR)
Krx18 accepts deposits and withdrawals in Malaysian Ringgit (MYR) via local payment methods. Transaction details — including amounts, dates, and payment methods — are retained for financial records and legal compliance. We do not store your full credit card numbers or banking details; all transactions are processed through registered, secure payment processors.
Usage & Activity Data
Gaming activity records, login frequency, pages visited, and session duration are collected to monitor usage patterns. This data is used to improve service quality, detect suspicious activity, and ensure compliance with responsible gaming policies. All activity data is stored securely and is only accessible to authorised personnel.
2. How We Use Your Information
All information collected by krx18 is used solely for legitimate and transparent purposes as outlined below. We will not use your data for third-party marketing without your explicit consent. All data processing follows the principle of data minimisation — only information that is strictly necessary is collected and used.
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Account Management & Identity Verification
Personal information is used to create accounts, verify user identity, process withdrawal requests, and protect accounts from unauthorised access. krx18 follows strict KYC (Know Your Customer) procedures to ensure all users are verified, legal-age adults.
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Service Improvement & User Experience
Usage data is analysed to understand the needs of Malaysian users and improve platform functionality, including loading speed, mobile interface design, and game availability. This analysis helps us deliver content that is more relevant and suited to local user interests.
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Security & Fraud Prevention
Our systems continuously monitor account activity to detect suspicious login attempts, financial fraud, or unauthorised account access. Any unusual activity will be subject to additional security review to safeguard users' funds and personal data.
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Communications & Customer Support
Your contact information is used to send important account notifications, transaction updates, policy changes, and responses from our customer support team. We do not send marketing communications unless you have explicitly opted in to receive them.
3. Cookies & Tracking
Krx18 uses standard cookies and digital tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device when you visit our website. You can manage your cookie settings through your browser, though disabling certain cookies may affect some features on the krx18 platform.
Essential Cookies
These cookies are required for the platform's core operations, including login session management, form security, and transaction integrity. Without them, the platform cannot function properly and the user experience will be significantly impacted.
Performance Cookies
Used to collect anonymous usage statistics to understand how users interact with our platform. This data helps us identify pages that need improvement and optimise the overall user flow.
Functional Cookies
Stores user preferences such as language selection, display settings, and saved login details so you don't have to re-enter them each time. These cookies improve the convenience and efficiency of using the platform from one session to the next.
How to Manage Cookies
You can delete or block cookies at any time through your browser settings — such as Chrome, Firefox, or Safari. Please note that disabling essential cookies will affect your ability to log in and conduct transactions securely on our platform.
4. Data Storage & Security
Krx18 implements strict technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure. All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols. We conduct regular security audits and keep our systems updated to counter the ever-evolving landscape of cyber threats.
Users' personal data is stored on servers located in secure facilities with strict physical and digital access controls. Only authorised personnel may access users' personal information, and every access is logged for audit purposes. krx18 also enforces strong password policies and two-factor authentication (2FA) across all internal systems that store user data.
Data retention periods are as follows: active account information is retained for as long as the account remains active; financial transaction records are kept for a minimum of seven (7) years in accordance with financial compliance requirements; technical activity logs are retained for ninety (90) days. After the specified periods, data that is no longer required will be securely deleted or anonymised.
5. Sharing Information with Third Parties
Krx18 does not sell, rent, or trade users' personal information to any third party for marketing purposes. That said, there are limited situations where we need to share information with certain parties for legitimate platform operations and legal compliance. All data sharing is carried out under confidentiality agreements that bind third parties to data protection standards equivalent to our own.
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Licensed Payment Processors
Minimal transaction information is shared with licensed payment processors solely to facilitate the secure processing of MYR deposits and withdrawals. These processors are bound by PCI-DSS payment security standards and are not permitted to use your data for any other purpose.
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Legal Compliance & Authorities
Krx18 may be required to disclose user information to the relevant authorities when mandated by Malaysian law, court order, or a legitimate official investigation. Any such disclosure is limited strictly to what the law requires, and we will notify affected users wherever we are permitted to do so.
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Technical Service Providers
Infrastructure service providers such as hosting and security monitoring services may have limited access to technical data for system maintenance purposes. All such providers are carefully vetted and required to comply with strict data security policies in line with international standards.
6. User Rights
As a krx18 platform user, you have certain rights regarding the personal information we hold about you. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe — typically within fourteen (14) business days from the date your request is received. All user rights requests can be submitted to our support team via email.
Right of Access
You have the right to request a copy of all personal information we hold about you at any time. Data access requests will be processed within fourteen business days and delivered in a clear, easy-to-understand format. This right lets you know exactly what data we hold in relation to your account.
Right to Rectification
If you find that any personal information we hold about you is inaccurate or outdated, you have the right to request an immediate correction. krx18 will update your information within seven business days of receiving and verifying your request. Keeping your data accurate is important to ensure the services we provide remain relevant and tailored to you.
Right to Erasure
You may request deletion of your account and personal data when you decide to stop using the krx18 platform. The request will be processed subject to the data retention obligations required under Malaysian financial law. Data not subject to these legal requirements will be permanently deleted or anonymised within thirty days.
Right to Object
You have the right to object to the processing of your data for direct marketing or profiling purposes at any time. Your objection will be respected immediately, and your data will no longer be used for those purposes once the request is received. This right also covers objections to automated processing that could have a significant impact on you.
Data Portability Rights
You may request your personal data in a machine-readable, portable format such as JSON or CSV for your own use. This right allows you to transfer your data to another service should you choose to do so. Data portability requests will be processed within fourteen business days.
Right to Restrict Processing
In certain circumstances, you may request that we restrict the processing of your data while a dispute or review is pending. During the restriction period, we will only retain your data and will not carry out any further processing without your consent. This right gives you additional control while any data-related issues are being resolved.
7. Policy Changes & Contact Us
Krx18 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new technology requirements, or applicable law changes in Malaysia. Any material changes will be communicated to registered users via email or in-platform notification at least thirty (30) days before they take effect. Your continued use of our platform after the effective date of any changes will be considered your acceptance of the updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how your information is managed. The date this policy was last updated will always be displayed at the bottom of this page for your reference. If you disagree with any changes, you may close your account and request data deletion before the effective date.
Contact Our Privacy Team
If you have any questions, concerns, or wish to submit a request relating to your data rights, please contact our privacy team at the email address below. We are committed to responding to all enquiries within three business days and will provide a full response within fourteen business days. All privacy-related communications are handled confidentially and professionally by trained staff.
Email: [email protected]
Effective Date: 1 January 2026 • Version 1.0
Ready to Join the krx18 Community?
Register today and enjoy a safe, fair, and exciting sports gaming experience alongside the millions of Malaysian users who have already trusted our platform. Your personal data is always protected with the latest encryption technology and managed in accordance with a strict and transparent privacy policy.
Krx18 Privacy Frequently Asked Questions
Answers to the most frequently asked questions by Malaysian users about privacy and data security at krx18.
No, krx18 has never sold, rented, or traded users' personal information to any third party for commercial or marketing purposes. Your information is only shared in limited situations as outlined in this Privacy Policy, such as legal compliance requirements or legitimate payment processing. We consider user trust our most valuable asset and will not compromise it under any circumstances.
Krx18 does not store any full bank card or financial account details on our servers. All financial transactions are processed through licensed third-party payment processors that comply with strict PCI-DSS security standards. Sensitive financial information is fully encrypted during transmission using 256-bit SSL protocols, ensuring your data cannot be intercepted or misused by any unauthorised party.
Yes, you can request account closure and deletion of your personal data at any time by contacting our support team via email at [email protected]. Requests will be processed within thirty days, subject to the financial record-keeping obligations required under Malaysian law for seven years. Data not subject to these legal requirements will be permanently deleted or anonymised once the account is closed.
In the event of a data security breach involving users' personal information, krx18 will take immediate action to contain the breach and minimise its impact on affected users. Affected users will be notified within seventy-two hours of us becoming aware of the breach, in line with global data protection best practices. We will also report the incident to the relevant authorities in Malaysia and take the necessary remedial steps to prevent a recurrence.
You can update your personal information easily through the account settings section on the krx18 platform after logging in. For changes to sensitive details — such as your full name or phone number — that require identity verification, please contact our support team at [email protected] with the necessary supporting documents. We are committed to processing update requests within seven business days to keep your records accurate and current.
Related Links
Explore policies and other information relating to the security and use of the krx18 Malaysia platform.